Support
Account trouble, client problems, a bug or a rule-breaker: here is where to go so a GM sees it quickly.
Contact a GM
Open a ticket in our Discord. Tickets are private and every GM sees them. In game, type
Open Discord@request your messageto reach online GMs.Report a bug
Tell us what happened, what you expected, the map and the server time. Screenshots help. Exploits are reported privately, never in public channels.
Report on DiscordAccount help
Register, log in, reset your password or change your e-mail in the control panel.
Common problems
I forgot my password
Use “Forgot password” on the control panel. A reset link is sent to the e-mail on your account. If you no longer have that e-mail, open a ticket on Discord.
Reset password →The client will not start or closes right away
Run the patcher first, allow it through your antivirus, and make sure you started the client from the Classic90 folder. The download page has a full troubleshooting list.
Troubleshooting →Which jobs and content are on the server?
Episode 5 (Juno): Novice, the six 1st jobs and the 13 classic 2nd jobs, max level 99/50. Server info explains the rates and the Autoattack System.
Server info →I was disconnected and lost items
Note the time (server time, UTC+8), the map and the items, then open a ticket. GMs can check the logs; items are only restored when the logs confirm the loss.
Open a ticket →Someone is botting, scamming or breaking the rules
Do not fight it in public chat. Take screenshots (with the time visible), then report it privately in a Discord ticket. Reports are confidential.
Read the rules →More answers in the server FAQ and the wiki.
Stay safe
- GMs never ask for your password, in game, on Discord or by e-mail.
- Only download the client from the download page.
- Use a password you do not use on any other site.